Crisis Management & Response


noun | cri·sis | \ˈkrī-səs\

  • :a difficult or dangerous situation that needs serious attention
  • :an unstable or crucial time or state of affairs in which a decisive change is impending; especially:  one with the distinct possibility of a highly undesirable outcome

First phase is a series of training modules designed to give general employees, managers and related teams a general range of practical crisis response tools for responding to real world crises. We pick and choose the modules with our clients depending on organisational needs.

  • CM101.An Introduction to crisis management
  • CM102.Crisis planning methodology
  • CM103.Forming the team and command center
  • CM104.Crisis Response – first 24 hours and ongoing
  • CM105.Crisis Leadership & Chain of command
  • CM106.Documenting a crisis
  • CM107.Risk Assessments
  • CM108.Asset / Threat / Vulnerability Assessments
  • CM109.Crisis Planning Scenarios & Contingencies
  • CM110.Response Modules & Simulations
  • CM111.Industry Specific Risks
  • CM112.Dealing With Media & PR
  • CM113.Logistics – HR and Security issues
  • CM114.Standards: BS 11200 & ISO 27001 / 27002
  • CM115.Business continuity and crisis post mortems

  • Second phase builds on the foundation with refresher courses specialised topics and psychology topics. Topics can also be added based on user needs, but our trainers will need preparation time to develop the correct examples and appropriate exercises.
  • CM201.Refresher on crisis management
  • CM202.Keeping crisis registers current
  • CM203.Psychology and human factors
  • CM204.Stress management in stakeholders & crisis team
  • CM205.Evaluating crisis management plans
  • CM206.Employee management in crisis
  • CM207.Environmental / Natural Disaster crisis
  • CM208.Man-made crisis / terrorism planning
  • CM209.Technological crisis planning
  • CM210.Black swan event crisis
  • CM211.Smoldering crisis
  • CM212.Global Risks by impact and likelihood
  • CM213.Political crisis planning
  • CM214.Employment crisis planning
  • CM215.ABC / AML crisis planning
    • resume

    Date Created: 1 June 2017   |   Date Modified: 13 December 2017   |  Author: Dmitri M A Hubbard